Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Introduction
vireonastira ("we," "our," or "us") operates the financial milestone planning platform accessible at vireonastira.world. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We are committed to protecting your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We collect several different types of information for various purposes to provide and improve our service to you. This includes information you provide directly to us and information we collect automatically when you use our services.
- Contact information including name, email address, phone number, and mailing address
- Account credentials such as username and encrypted password information
- Financial planning preferences and goal-setting information
- Communication records including support tickets and feedback
- Payment and billing information for premium services
- Professional information relevant to financial planning needs
Usage Data
We automatically collect certain information when you visit, use, or navigate our platform. This information does not reveal your specific identity but may include device and usage information such as your IP address, browser characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information.
We never sell, rent, or lease your personal information to third parties for marketing purposes.
How We Use Your Information
We use the information we collect about you for several legitimate business purposes. Understanding how and why we use this information helps ensure transparency in our data practices.
| Purpose | Description | Legal Basis |
|---|---|---|
| Service Provision | To provide and maintain our financial planning platform | Contract Performance |
| Communication | To respond to inquiries and provide customer support | Legitimate Interest |
| Improvement | To analyze usage patterns and improve our services | Legitimate Interest |
| Security | To monitor and ensure platform security | Legitimate Interest |
Information Sharing and Disclosure
We may share your personal information in certain limited circumstances, always in accordance with applicable privacy laws. We maintain strict controls over how and when information is shared.
Service Providers
We may employ third-party companies and individuals to facilitate our service, provide service-related functions, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Legal Requirements
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency, in accordance with applicable Canadian laws.
Your Privacy Rights
Under Canadian privacy legislation, you have several important rights regarding your personal information. These rights ensure you maintain control over your data and how it's used.
Access Right
You have the right to request access to the personal information we hold about you, including details about how it's being used and who it's been shared with.
Correction Right
You can request that we correct or update any inaccurate or incomplete personal information we have about you.
Withdrawal of Consent
Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time.
Data Portability
You can request a copy of your personal information in a commonly used, machine-readable format for transfer to another service.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the internet or electronic storage is completely secure.
- Encryption of sensitive data both in transit and at rest
- Regular security assessments and vulnerability testing
- Access controls and authentication protocols
- Employee training on data protection principles
- Incident response procedures for potential breaches
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the nature of the information, potential risks from unauthorized use or disclosure, the purposes for processing, and applicable legal requirements.
Retention Periods
- Account information: Retained while your account is active and for 2 years after closure
- Financial planning data: Retained for 7 years in accordance with financial record-keeping requirements
- Communication records: Retained for 3 years for customer service purposes
- Usage analytics: Anonymized data may be retained indefinitely for service improvement
International Data Transfers
While we primarily store and process data within Canada, some of our service providers may be located in other countries. When we transfer personal information outside of Canada, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy standards.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices, applicable laws, or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.
Contact Information
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern, please contact us using the information below:
We are committed to resolving any privacy concerns promptly and will work with you to address any questions or issues you may have regarding the handling of your personal information.